Refund policy

Returns may be approved within 30 days of receipt. 

For a full refund, the kit must be unused, contents unopened and in their original packaging, and video content unaccessed. Receipt or proof of purchase is required.

To start a return, email hello@poolleakplaybook.com. 

If your return is accepted, our reply will include instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@poolleakplaybook.com.

Video Consumption as it Relates to Returns and Refunds

The majority of the value of the Pool Leak Playbook is the instructional video content. Therefore, refunds for the Pool Leak Playbook are limited to 50% of the purchase price if any instructional video content has been viewed.

Return Shipping Costs

Purchaser is responsible for the cost of return shipping. Return shipping charges are not refundable.

If you received a defective or damaged product we will provide a replacement item or prepaid return shipping label - see "Damages and Issues" below.

Open-Box and Restocking Fee

Any item returned in open-box condition - meaning any sealed packaging has been opened or the item has been used - is subject to a 15% restocking fee, deducted from your refund.

Items returned unopened, unused, and in their original sealed packaging are not subject to a restocking fee.

The restocking fee does not apply to items that arrive defective, damaged, or incorrect.

Damages and Issues

Please inspect your order once received and email hello@poolleakplaybook.com immediately if the item is defective or damaged, so that we can evaluate the issue and make it right. In these cases we will cover return shipping and no restocking fee will apply.

Refunds

Once we receive and inspect your return, we’ll notify you whether your refund has been approved. If approved, the refund will be issued to your original payment method within 10 business days, minus any applicable restocking fees or return shipping costs.

Please note that your bank or credit card provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved, please contact us at hello@poolleakplaybook.com.