Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@poolleakplaybook.com. Please note that returns will need to be sent to the following address: 3208 E. Colonial Dr. #342, Orlando, FL 32803

If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@poolleakplaybook.com.

Return Shipping Costs

The original purchaser is responsible for the cost of return shipping. Return shipping charges are not refundable, and original shipping charges paid on your order are not refunded.

If you prefer, we can provide a prepaid return shipping label and deduct its cost from your refund. Please let us know when you request your return.

If we sent you a defective, damaged, or incorrect item, we cover return shipping — see "Damages and Issues" below.

Open-Box and Restocking Fee

Any item returned in open-box condition — meaning any sealed packaging has been opened, tags have been removed, or the item has been used — is subject to a 15% restocking fee, deducted from your refund.

Items returned unopened, unused, and in their original sealed packaging are not subject to a restocking fee.

The restocking fee does not apply to items that arrive defective, damaged, or incorrect.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. In these cases we will cover return shipping and no restocking fee will apply.

Exceptions / Non-Returnable Items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days, less any restocking fee or return shipping label cost that applies. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please contact us at hello@poolleakplaybook.com.

European Union 14-Day Cooling-Off Period

Not applicable